\n <\/p>\n
Yesterday I had an absurd text chat with a representative of GoDaddy, which hosts my SilverJacket.com website and email server. Over the years, their support has been good, but this chat was practically “Who’s on First?” At one point I wondered if I was being trolled, even though it was the day after April Fool’s Day. Here is the transcript. To save yourself the 55 minutes I spent, you can just read the blue.<\/p>\n
<\/p>\n
Carol at 14:25, Apr 2: Fin.<\/p>\n","protected":false},"excerpt":{"rendered":" Yesterday I had an absurd text chat with a representative of GoDaddy, which hosts my SilverJacket.com website and email server. Over the years, their support has been good, but this chat was practically “Who’s on First?” At one point I wondered if I was being trolled, even though it was the day after April Fool’s […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,13,14,15],"tags":[17,18,16,19],"class_list":["post-9","post","type-post","status-publish","format-standard","hentry","category-funny","category-internet","category-technology","category-web-tech","tag-abbott","tag-costello","tag-godaddy","tag-tech-support"],"_links":{"self":[{"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/posts\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":6,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/posts\/9\/revisions"}],"predecessor-version":[{"id":302,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/posts\/9\/revisions\/302"}],"wp:attachment":[{"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/media?parent=9"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/categories?post=9"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/silverjacket.com\/blog\/wp-json\/wp\/v2\/tags?post=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThank you for chatting with Sales and Support. This is Carol. How can I help?<\/span>
\nMatthew Hutson at 14:25, Apr 2:
\nHi Carol. I can’t send email to or receive email from a particular address.<\/span>
\n[She asks for my PIN.]
\nCarol at 14:27, Apr 2:
\nwhat is the email address?<\/span>
\nMatthew Hutson at 14:27, Apr 2:
\nredacted@aol.com\u00a0<\/span>
\nCarol at 14:30, Apr 2:
\nthank you one moment please.<\/span>
\nCarol at 14:31, Apr 2:
\nwhich domain is your email linked to?<\/span>
\nMatthew Hutson at 14:31, Apr 2:
\nI’m using matt@silverjacket.com<\/span>
\nCarol at 14:35, Apr 2:
\nok just to clarify. emails from matt@silverjacket.com is forwarded to redacted@aol.com?<\/span>
\nMatthew Hutson at 14:36, Apr 2:
\nI’m just trying to send messages to or receive messages from redacted@aol.com.<\/span>
\nCarol at 14:36, Apr 2:
\nredacted@aol.com is not in associated with your godaddy email.<\/span>
\nMatthew Hutson at 14:36, Apr 2:
\nCorrect.<\/span>
\nCarol at 14:37, Apr 2:
\nyou might want to check with aol.com directly about your concern. sorry.<\/span>
\nCarol at 14:39, Apr 2:
\nsorry we can only handle the ones that are in your godaddy account. we don’t have the settings to check your email redacted@aol.com.<\/span>
\nMatthew Hutson at 14:40, Apr 2:
\nCan you tell if his messages to me are hitting the GoDaddy server? Or if my messages to him are being sent out from the GoDaddy server?<\/span>
\nCarol at 14:43, Apr 2:
\nyes his messages from the email matt@silverjacket.com hits the godaddy server.<\/span>
\nMatthew Hutson at 14:44, Apr 2:
\nAny since 10:10 this morning?<\/span>
\nCarol at 14:45, Apr 2:
\nsorry those records are something that we cannot see on our end it’s confidential.<\/span>
\nMatthew Hutson at 14:46, Apr 2:
\nIt’s confidential whether the emails I sent him left the GoDaddy server?<\/span>
\nCarol at 14:47, Apr 2:
\nyes we have limited access only sorry.<\/span>
\nCarol at 14:47, Apr 2:
\nhave you tried contacting aol about your issue?<\/span>
\nMatthew Hutson at 14:47, Apr 2:
\nGoDaddy has limited access to its own servers?<\/span>
\nCarol at 14:48, Apr 2:
\non our end we are restricted to. i hope you understand.<\/span>
\nMatthew Hutson at 14:48, Apr 2:
\nAOL’s website says technical support is for AOL customers only.<\/span>
\nMatthew Hutson at 14:48, Apr 2:
\nSorry, but I do not understand. GoDaddy has limited access to its own servers?<\/span>
\nCarol at 14:49, Apr 2:
\nyou have an aol email address so it means your a customer of aol.<\/span>
\nMatthew Hutson at 14:49, Apr 2:
\nredacted@aol.com is not me<\/span>
\nCarol at 14:51, Apr 2:
\nok i’m a bit confused now. correct me if i’m wrong. you mentioned that you are unable to send and receive emails from your redacted@aol.com is that correct?<\/span>
\nMatthew Hutson at 14:51, Apr 2:
\nI’m trying to email redacted@aol.com, and receive email from him.<\/span>
\nCarol at 14:52, Apr 2:
\nokay. so what email address are you using?<\/span>
\nMatthew Hutson at 14:52, Apr 2:
\nI’m using matt@silverjacket.com<\/span>
\nCarol at 14:53, Apr 2:
\nok if your able to send and receive emails from matt@silverjacket.com what seems to be the issue with your email matt@silverjacket.com?<\/span>
\nMatthew Hutson at 14:54, Apr 2:
\nUsing that account I cannot send email to or receive email from redacted@aol.com<\/span>
\nCarol at 14:55, Apr 2:
\nok so that means that the email that is not working is redacted@aol.com?<\/span>
\nMatthew Hutson at 14:55, Apr 2:
\nI can send email to other addresses.<\/span>
\nCarol at 14:56, Apr 2:
\nusing which email?<\/span>
\nMatthew Hutson at 14:57, Apr 2:
\nmatt@silverjacket.com<\/span>
\nCarol at 14:58, Apr 2:
\nyes, so that means that the email matt@silverjacket.com is working just fine.<\/span>
\nMatthew Hutson at 14:59, Apr 2:
\nI can’t send email to or receive email from a particular address.\u00a0I’m trying to diagnose if it’s a problem with matt@silverjacket.com. That’s why I’m asking about the GoDaddy servers.<\/span>
\nCarol at 15:00, Apr 2:
\nok what we are trying to determine is which email is not working.<\/span>
\nMatthew Hutson at 15:00, Apr 2:
\nThank you.<\/span>
\nCarol at 15:00, Apr 2:
\nif your able to send ad receive emails from matt@silverjacket.com then there is nothing wrong with the email.<\/span>
\nMatthew Hutson at 15:01, Apr 2:
\nExcept that I can’t send email to or receive email from a particular address.<\/span>
\nCarol at 15:01, Apr 2:
\nwhich is the redacted@aol.com?<\/span>
\nMatthew Hutson at 15:01, Apr 2:
\nThe friend I’m trying to email.\u00a0<\/span>
\nCarol at 15:02, Apr 2:
\nwhat is that email address?<\/span>
\nMatthew Hutson at 15:02, Apr 2:
\nIt is redacted@aol.com, my friend’s email address.<\/span>
\nCarol at 15:03, Apr 2:
\nok let’s do a test. i need to send you an email to matt@silverjacket.com so we’ll know where the issue is coming from.<\/span>
\nCarol at 15:03, Apr 2:
\nthe email i’m going to use is redacted@godaddy.com<\/span>
\nCarol at 15:04, Apr 2:
\nemail sent to matt@silverjacket.com<\/span>
\nCarol at 15:04, Apr 2:
\npelase check.<\/span>
\nMatthew Hutson at 15:05, Apr 2:<\/span>
\nGot it.<\/span>
\nCarol at 15:05, Apr 2:
\ncan you reply to my email please.<\/span>
\nCarol at 15:06, Apr 2:
\ngot your email<\/span>
\nCarol at 15:07, Apr 2:
\nso it means that your email matt@silverjacket.com is working just fine.<\/span>
\nCarol at 15:08, Apr 2:
\nyou might want to advise your friend who has the email redacted@aol.com to check with aol.com because your friends email is not receiving and sending emails.<\/span>
\nMatthew Hutson at 15:08, Apr 2:
\nMy friend can send email to people other than me.<\/span>
\nMatthew Hutson at 15:09, Apr 2:
\nBy your method of diagnosis, his email is working just fine, too.<\/span>
\nCarol at 15:09, Apr 2:
\nthat is strange because we tried on our end and your email works just fine.<\/span>
\nCarol at 15:10, Apr 2:
\nso are you saying that you are unable to receive a specific email
\nonly?<\/span>
\nMatthew Hutson at 15:10, Apr 2:
\nBut something between us is not working. Can you check your servers?<\/span>
\nCarol at 15:10, Apr 2:
\nthe email could be in your spam.<\/span>
\nCarol at 15:10, Apr 2:
\nwe cannot check the servers on our end.<\/span>
\nMatthew Hutson at 15:11, Apr 2:
\nAny email sent between my address and his address has stopped working.\u00a0<\/span>
\nMatthew Hutson at 15:12, Apr 2:
\nHis messages are not in my spam folder. And I’ve whitelisted him using webmail.<\/span>
\nCarol at 15:13, Apr 2:
\nhave you checked if his email is blocked from our end?<\/span>
\nMatthew Hutson at 15:13, Apr 2:
\nHave I checked if you are blocking him? That’s one of the possibilities I’m asking about now.<\/span>
\nCarol at 15:14, Apr 2:
\nwe cannot check that on our end.<\/span>
\nMatthew Hutson at 15:15, Apr 2:
\nYou can’t check if you’re blocking people?<\/span>
\nCarol at 15:15, Apr 2:
\nsorry it has to looked at in your actual email address.<\/span>
\nCarol at 15:15, Apr 2:
\nsorry there is no way for us to go in our customers email addresses. you have to check it on your end.<\/span>
\nMatthew Hutson at 15:16, Apr 2:
\nI’ve whitelisted him using webmail.<\/span>
\nMatthew Hutson at 15:17, Apr 2:
\nSo I’m asking what’s happening with the servers.<\/span>
\nMatthew Hutson at 15:18, Apr 2:
\nThis has not been helpful. I’ll try again later.<\/span>
\nCarol at 15:18, Apr 2:
\nsorry i do not see any issues from your email.<\/span>
\nCarol at 15:19, Apr 2:
\nthis has to be looked at on your friends email aswell.<\/span>
\nMatthew Hutson at 15:20, Apr 2:
\nOkay. Thank you.<\/span>
\nCarol at 15:20, Apr 2:
\nYou’re very welcome thank you for chatting Sales and Support. This is Carol. Have a great day ahead!<\/span><\/p>\n